THESE “TERMS” OF SHIPPING POLICY ARE AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC AGREEMENT FORMED UNDER INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS/RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THESE TERMS OF SHIPPING POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.
Wherever this policy mentions customers and Epanelists, it refers to (“You”, or "Users", individually or collectively).
Wherever this Policy mentions "Oxiinc", it refers to "we," "us", or "our".
This Shipping Policy explains the procedure, terms, and conditions regarding the shipping, return, cancellation of products found on this Website (hereinafter referred to as “Site”).
1. OXIINC’S DISCRETION OVER BUYING AND SELLING
2. WHAT ARE THE DELIVERY CHARGES?
The delivery charge varies with each Seller. Sellers incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products. For Products listed as an Rs.40 charge for delivery per item is applied if the order value is less than Rs.500. While orders of Rs.500 or above are delivered free.
3. WHY DOES THE DELIVERY DATE NOT CORRESPOND TO THE DELIVERY TIMELINE OF X-Y BUSINESS DAYS?
4. WHAT IS THE ESTIMATED DELIVERY TIME?
Estimated delivery time depends on the following factors:
A) The Seller offering the product.
B) Product's availability with the Seller.
C) The destination to which you want the order shipped to and location of the Seller.
5. WARE THERE ANY HIDDEN COSTS (SALES TAX, OCTROI ETC) ON ITEMS SOLD BY SELLERS ON OXIINC?
There are NO hidden charges when you make a purchase on Oxiinc. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
6. Why does the estimated delivery time vary for each seller?
AYou have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
7. SELLER DOES NOT/CANNOT SHIP TO MY AREA. WHY?
lease enter your Pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your Pincode until the checkout stage, the Pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
• Whether the Seller ships to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
8. I NEED TO RETURN AN ITEM, HOW DO I ARRANGE FOR A PICK-UP?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a theird-party courier service. Return fees are borne by the Seller.
9. WHAT DO THE DIFFERENT TAGS LIKE "IN STOCK", "AVAILABLE" MEAN?
For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
Preorder or Forthcoming
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
Out of Stock
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.
Back In Stock Soon
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.
The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
This product is no longer available because it is obsolete and/or its production has been discontinued.
Out of Print
This product is not available because it is no longer being published and has been permanently discontinued.
10. DOES OXIINC DELIVER INTERNATIONALLY?
As of now, Oxiinc doesn't deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
11. CANCELLATION POLICY
1) WHEN CAN I CANCEL MY ORDER?
You can cancel your order at any time until the item has been packed in the warehouse and ready to be delivered, If you fail to cancel your order while it has not been packed in the warehouse, then you can choose the ‘Return’ option when the package reaches to you.
12. RETURNS/REPLACEMENTS POLICY
1) IN WHAT CIRCUMSTANCES CAN I RETURN/REPLACE MY ORDER?
You can return your order once it reaches you, following are the circumstances in which you can return/replace your order.
a) If the product you ordered does not match the description with the product you viewed on the website (Example - Difference in size, color, appearance)
b) If the product is defected/damaged/broken.
c) If you placed the order by mistake (This term only applies for the return of the product.)
13. TERMS REGARDING RETURN OR REPLACEMENT
Any item will be returned or replaced only if-
a) It is determined that the product was not damaged while in your possession. If it is determined that the product was damaged while in your production than in that case the seller will not be held liable for such damage and the product will not be accepted for return or replacement purposes.
b) The product is not different from what was shipped to you.
c) The product is returned in the original condition it was received (Intact MRP tag, Brand or manufacturer’s tag, user manual, warranty card and all the accessories therein)
d) If the product is an electronic device that stores any personal information then kindly make sure that you have removed all such personal information prior to placing it for return or replacement. Oxiinc shall not be held liable in any manner for any such loss, misuse, usage, theft of such information.
TO VIEW THE TERMS REGARDING THE REFUND POLICY KINDLY ACCESS THE ‘PAYMENT POLICY’ PAGE ON THE WEBSITE I.E. WWW.OXIINC.IN.